American Echoes is committed to make our customers are 100% satisfied. Therefore, If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your paintings to us within the 14 days period after receipt of your order. You will receive the refund of your purchase price minus shipping and handling costs.
Requests to refund items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received.
We do not offer refund on items that have been wrongly selected or change of mind.
Late or missing refunds
If you haven’t received a refund yet,
- first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Custom Orders and Sale Items
Only regular priced items may be refunded, unfortunately, promotional items and custom orders cannot be refunded.
Variation in Art Work
Please note All artworks from American Echoes are 100% hand-painted, and there maybe 5%-20% slight variations. This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation. Variation can occur due to differences in computer monitor colours and/or the nature of the medium eg hand painted are painted by hand and cannot be exactly copied 100%
Any order is cancelled within 24 hours of payment confirmation will be eligible for a fully refund. It is a 100% money back guarantee.
The Orders cancelled more than 24 hours but within 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price (if the item has not been shipped).
Orders cancelled more than 72 hours after payment confirmation (and before the item has been shipped) will be eligible for a refund of the shipping costs if apply. Once your order has been shipped, it can no longer be cancelled.
All returned items must be in brand-new condition, unused and with the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us without contacting us at email@example.com
To return your product, you should mail your product to our shop address. Please note that customers are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You can apply for an exchange for artwork that was defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with images of the defects or damages, to verify the exchange process.
If you have any further query or questions then please contact us now. Thank you!Click me!